Custom Journeys for Every Customer

Customers are people, not segments - and their journeys should be too. Twinsight's agentic AI builds a living, learning twin of every customer to anticipate needs, personalize every touchpoint, and grow satisfaction and revenue while preventing churn before it ever starts.

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what it does

Hyper-personalized journeys for every customer

Every customer can be your best. We run an AI-powered "twin" of each consumer to predict & sequence their individual next-best experiences from day one.

Drive value in every customer interaction

Our agentic AI creates and delivers perfectly timed interactions built to drive CSAT, retention, and upsell at every touchpoint.

Future-gen your post-sales

Churn prevention, CLM, & predictive support in one AI engine that learns, scales, and acts itself.

how it works
1

Data Engineering

Each customer's behavior and interaction data flows into your company's private Twinsight data lake. We aggregate data from product usage, support interactions, communication history, revenue signals, and engagement metrics into an AI-ready, single source of truth.

Data Lake
2

Digital Twin

With your customer interaction data and our predictive analytics, we build a constantly learning digital "twin" of each customer. Each twin evolves in real time to reflect current state, forecast behavior, and signal risk, becoming more accurate and insightful with each customer interaction.

Digital Twin
3

Journey Orchestration

Our AI agent tests, perfects, and continuously evolves a best-next-step interaction plan for each customer's digital twin, safeguarding satisfaction to unlock value.

Journey Orchestration
4

Content Generation & Delivery

Our AI agent generates content for each customer's best-next-step, then executes delivery based on your automation preferences.

Delivery